Q:  Does insurance cover Springs’ services?
You should check with your insurance company to find out if you have coverage for chiropractic or acupuncture.  Most plans do NOT cover massage therapy at this time. You are responsible for contacting your insurance company to verify coverage & co-pay amounts and for obtaining prior authorization if required by your policy.

Acupuncture treatments for smoking cessation, weight loss, skin care, stress relief, and some other diagnoses are non-covered services by insurance companies.  Full payment is expected at the time of service. Package rates are available. 

Naturopathic Medicine, Hypnotherapy, Mineral Bath, & Spa services are SELF PAY.

For questions about fees or insurance coverage, please contact The Springs Operations Manager at (315) 462-1350

 *Notice to chiropractic patients with MEDICARE: Medicare does NOT pay for a CHIROPRACTIC EXAMINATION. Coverage is only provided for a spinal adjustment. Before a chiropractic adjustment can be rendered, a chiropractic examination MUST be performed at the initial visit.  Treatment fees for patients with Medicare include non-covered services. A special consent form is provided before your initial appointment explaining any non-covered treatments.

Q: Can I use FSA or HSA funds?
If you participate with the Flexible Benefits plan, you may be able to use your pre-tax money contributions towards some services. For massage therapy coverage, you will need a prescription for massage from your doctor. You may use the funds for acupuncture or chiropractic. Spa services are not covered, nor are vitamins, herbs, or mineral supplements unless deemed medically necessary.

Q: If I have been in an accident or injured at work, will my auto insurance or worker’s compensation pay for treatment?
We do accept Worker's Compensation & No Fault injuries. For No Fault, a prescription from your physician is required for massage therapy. We do not need a prescription for acupuncture or chiropractic.You must call your insurance company to determine coverage. You must provide the prescription for massage therapy and all insurance information (name of the company, phone number, address, claim representative name) including your claim number to The Springs to obtain pre-authorization for treatment.

Q: How do you maintain my privacy?
As a department of Clifton Springs Hospital, we follow the same rules and regulations relating to confidentiality and privacy as all other departments. Your appointments will not be discussed with other employees, and your information will not be shared with any other practitioner without your written permission. We will never sell your information to any third party, nor will we provide information to any other party unless required by law. You will be given the Clifton Springs Hospital Notice of Privacy Practices upon your first visit.

Q: Do I need a referral?
In most cases, you do not need a referral for services. If you wish to use Flexible Spending benefits, you will need a prescription. Check with your carrier for details. We also ask that you obtain medical clearance before receiving some treatments (ie, any complications during pregnancy). If you are not sure if you need to call your doctor for a referral, call The Springs and we will point you in the right direction.

Q: Where can I get more information about your services or providers?
The Springs website has extensive information about our services, fees, the history, and our practitioners. There are also links for other websites for more information. You may call us, email, or write to obtain more information as well.

Payment Methods

(Returned checks will result in a $15 returned check fee)

Payment is expected at the time of visit.

If you miss an appointment without calling, or cancel with less than 24 hours notice, you may be billed for the FULL service price of your missed appointment.

Prices are subject to change without notice. 


Discount & Coupon Policies
We offer a 15% service discount for seniors (age 65+) M-F for appointments no later than 2:30pm.

RRH Staff receive a 10% discount w/ ID.

Discounts & coupons may not be combined with other offers or promotions unless otherwise specified & are NOT applicable to insurance copays or coinsurance.


Gift Cards
Gift cards are available for purchase from The Springs reception desk during normal business hours.  Cards are available in any dollar amount and do not expire.  Instant Certificates can be purchased online 24 hours a day, 7 days a week through our website!

CS Hosp - Springs of Clifton

Website design and web development by Brand Builder Websites in Rochester, NY via SiteBrandBuilder